Our First Family …. The first family that LifeWorx worked with is composed of 3 brothers and sisters, and they are a group of one of the nicest people we have ever serviced. We provide an assortment of services for all of the family members, and they call us whenever they need anything from LifeWorx. The family has multiple residences in New York City, Lower Westchester and the Hamptons. Last week, their cousin called up requesting one of our personal chefs.
How did LifeWorx ever get this much trust and respect? I believe we have accumulated this trust and respect over time due to the quality, transparency and strength of the relationship. The first time we ever sent our price sheet to our clients, we worried about our competition. To combat this fear, six months ago, we put all of our pricing on the LifeWorx website so that every prospect knows that our prices are standard whether they have a two bedroom condominium or 20,000 sq feet luxury estate in Greenwich, CT. One of my utmost personal passions is transparency of information in the services we provide. When you go to a dry cleaner, a hairdresser, a bank or an accountant, all of these places would receive more trust from prospects if they displayed their prices openly and honestly, ultimately removing the guessing game and receiving a higher bill after the services were completed. There should no longer be a guessing game when it comes to compensation, which is why we have chosen to display all of our service prices very openly.
As for the first family we work with, I continue to get joy out of talking to any one of the family members, because they respect LifeWorx and truly appreciate what we do for them. When their housekeeper goes on vacation, we find them the best temporary fill-in, even if it is just for a week. No one has to worry about laundry, healthy meals and toddler care arrangements. LifeWorx is able to take care of them so that they can go away and come home to a stress free environment.
A client from Chappaqua, for whom we did weekly housekeeping, calls frantically on a Saturday morning at 8.15 AM to say that the new dress she had brought a day earlier is missing. She hung the dress behind the door, and now, the hanger is there but no dress. She turned the whole house upside down and couldn’t find it. She wondered and stressed about it. She looked in the laundry, closets and asked her husband. Hence, she came to the conclusion that the housekeeper had stolen it. I assured her that Nora, a LifeWorx housekeeper has never done anything like this; but that we would investigate. I was very stressed since our system is supposed to protect clients from such bad experiences. We promised the client that we would pay for the dress. Nora is a large woman and the client’s dress was size 4, petite. We reviewed Nora’s file in the office and her background check reports, but there was no smoking gun. We left a message with the housekeeper and wondered… How could this be? Our staff is trustworthy to be given house keys, car keys, kids, grandma and credit card and we assure that nothing will go wrong. Two hours later that morning, we get a call back from the client, with a sense of embarrassment and relief… that the dress was in her daughter’s room. Her teenage daughter had tried on mom’s new party dress and left it on the floor on the far side of her bed! How cute, but also how annoying! Our instincts often lead us to assume… a crime has been done, because that is what protects us from such things and makes us vigilant. How can we avoid playing the old videos of past poor (crime) experiences when the peace of mind and calm may be around us? All we can do is to find and share positive experiences to our clients and hope that, “drop by drop the ocean will get full.”