Archive for August, 2009

why it is important to pay your housekeeper on time

Thursday, August 27th, 2009

iStock_000001753846XSmallMoney is as much of a commodity as one can imagine. A dollar is dollar, whether it is in your wallet, in your purse, on your desk, lying on the sidewalk or in a vault. Money is the same whether it is made of pennies or made of quarters or a mud laden one dollar bill. Money is the only part of a service or product that is a pure quantifiable transaction. As a veteran of the corporate world for over 20 years, I have a lot of experience with issues that can arise with handling money. One time, I made the mistake of not giving one of my employees the exact raise that I orally agreed to give him. I was a bit casual about the agreement because to me, money means only a small part the overall process of working that I receive so much satisfaction from. Unfortunately, not everyone else looks at work and money this way, and I received a huge mouthful from my boss about this. It turns out that the employee complained to my boss that he had not been paid on time. I will never forget that moment! It was embarrassing, and made me realize how important it is to keep the exact commitment you agree upon regarding any money issues in the work place.

In the nanny world, paying your housekeeper on time is extremely important. The entire dynamic of your relationship with your housekeeper can be thrown off if you forget to pay your housekeeper, or if you do not keep your commitment to them. While this may seem trivial to some, paying funds on time is very important to most individuals, especially to nannies and housekeepers. This is one exchange with your housekeeper that actually needs the least amount of energy and effort. If you do it right, you will in turn bring consistency and reliability in your relationship with your housekeeper.

Here are 4 tips to increase an efficient money management relationship with your housekeeper

  1. Always pay your housekeeper on time
  2. Always pay your housekeeper the exact amount that you agreed upon
  3. Always pay your housekeeper with respect
  4. Pay your housekeeper without being asked to pay

In the Corporate world, we often take this for granted as many of Americans have opted for “direct deposit.” Imagine if every time you were due to be paid your employer “forgot” or said “I will pay you next week.” You would imagine that this would create a certain level of resentment, and your work would most likely be affected. In order to maintain a healthy level of respect with your housekeeper, keep these money management tips in mind. They will go a long way and create a mutually beneficial relationship for both parties involved.

For housekeepers who are on the receiving end, it is important to receive money with gratitude. Housekeepers should feel free to share any issue regarding the check amount if the amount does not seem correct, or if it differs from the amount agreed upon. Angela, a LifeWorx nanny from Stamford, CT, says that on Fridays her boss routinely forgets to go to the bank and promises to pay her on the following Monday. What a way to put a damper in the otherwise perfectly healthy working relationship with your housekeeper!

As the CEO of LifeWorx, I believe fair pay at a scheduled time is an essential part of the working agreement with your housekeeper. This will ensure that no one will steal your help. Remember to give your housekeeper respect, fair pay and a consistent workload. Also, be very careful about paying in advance, as this may create future problems with your housekeeper’s personal money management system. Set a standard and communicate with your housekeeper and nanny about benefits, pay, holidays, pay for extra work and tipping. All of these money management tips will help you create a healthy working relationship with your housekeeper, and free up your time to spend more time doing the things you love, rather then worry about pay issues during your spare time.

our first family

Tuesday, August 18th, 2009

Our First Family …. The first family that LifeWorx worked with is composed of 3 brothers and sisters, and they are a group of one of the nicest people we have ever serviced. We provide an assortment of services for all of the family members, and they call us whenever they need anything from LifeWorx. The family has multiple residences in New York City, Lower Westchester and the Hamptons. Last week, their cousin called up requesting one of our personal chefs.

How did LifeWorx ever get this much trust and respect? I believe we have accumulated this trust and respect over time due to the quality, transparency and strength of the relationship. The first time we ever sent our price sheet to our clients, we worried about our competition. To combat this fear, six months ago, we put all of our pricing on the LifeWorx website so that every prospect knows that our prices are standard whether they have a two bedroom condominium or 20,000 sq feet luxury estate in Greenwich, CT. One of my utmost personal passions is transparency of information in the services we provide. When you go to a dry cleaner, a hairdresser, a bank or an accountant, all of these places would receive more trust from prospects if they displayed their prices openly and honestly, ultimately removing the guessing game and receiving a higher bill after the services were completed. There should no longer be a guessing game when it comes to compensation, which is why we have chosen to display all of our service prices very openly.

As for the first family we work with, I continue to get joy out of talking to any one of the family members, because they respect LifeWorx and truly appreciate what we do for them. When their housekeeper goes on vacation, we find them the best temporary fill-in, even if it is just for a week. No one has to worry about laundry, healthy meals and toddler care arrangements. LifeWorx is able to take care of them so that they can go away and come home to a stress free environment.

feedback, the lifeblood of service

Tuesday, August 11th, 2009

Anyone working in your home is counting on you to give feedback, a sense of belonging, and respect. As a former veteran of the corporate business world for 20 years, I have learned that working in Corporate America is very different than working with someone at home. Anyone I was working for or who worked for me had plenty of peers, colleagues, mentors and advisors. There were always group meetings, processes and systems to help us do our job well. All tools and techniques were available at our disposal to help us efficiently do what needed to be done. The entire organization effectively integrated our positions, and nurtured us as employees.

In the nanny world, everything operates very differently, and when someone works for you at your home it entirely revolves around you. Nannies, homemakers, child care professionals, chefs, and personal assistants look to you for support, feedback, advice and a sense of belonging. Even if they are fully experienced, professional and competent to do the job, these child care and elder care professionals need a personal or social connection to feel that they are doing a good job, and to personally feel good. This is an example of a basic human need which is often overlooked in the personal assistant world.

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As a parent and homeowner, I have sat down and had a glass of wine with my housekeeper from New Rochelle, NY, and shared stories about her children, despite her having poor language skills. My housekeeper will jump through hoops for me, not because I pay her an outrageous compensation, but because of the respect and warmth I offer to her. All of the service providers that come to the LifeWorx office receive a warm welcome, a cup of coffee and a chance to sit down and chat. Every professional we hire is the best available in their selective field, and we want to make sure they know it and receive positive praise and attention from us. We want them to know it, feel it, and live it.

However, getting too involved with the help in your home may take you down a path that is beyond your comfort zone. Fifteen years ago, my amazing housekeeper had issues about her daughter, ex-husband, church life and career. She would share these stories with me; even after I came home from a long day of work and wanted to relax. I would listen and make a few comments, but I never once told her that I do not have time to hear her share her life experiences with me. Sometimes her daughter would even come along to my house and spend time with us in my house. All of this was a small yet essential part of a creating a good home environment for the housekeeper. As a result of listening to my housekeeper share what was going on in her life, she was ultimately a better and more productive worker. Because I was so receptive to her, she was more receptive to hearing about duties and pending projects in the house that needed to be completed. A little act of kindness goes a long way, especially when we remember to treat others as we would like to be treated.